--- Frequently Asked Questions ---

CAR HIRE IN BULGARIA - FAQ FOR CARS RENTAL:

 
WHO IS AUTHORIZED TO RENT A CAR IN BULGARIA AND WHAT ARE THE RULES TO BE OBSERVED?
You must be 21 years of age and possess a driver’s experience of 2 years minimum to take advantage of our services.
 
WHAT IS NECESSARY FOR ENTERING INTO A RENT CONTRACT?
Just present your ID card or your passport and a valid driving license.
 
HOW AND WHEN SHOULD I PAY FOR THE HIRING AND RETURNING THE VEHICLE?
The deposit and the full amount upon the contract shall be paid in advance – net cash, or by credit cards, we have a mobile POS.

WHAT IS INCLUDED IN THE RENTING PRICE?
The price includes unlimited mileage in Bulgaria, Third Party Liability Insurance, Vignette.

WHAT IS NOT INCLUDED IN THE RENTING PRICE?
The fuel, additional insurances, all damages – internal and external - on the car, all damages on tires, rims and wheel-covers, and all missing parts and pieces of the car are NOT included in the contract price.
 
WHERE COULD I RENT CAR, GET IT AND BRING IT BACK?
You could rent and obtain a car in our offices in Burgas, or we could deliver it to you and take it back at an address upon your request and instructions.

WHERE CAN I USE THIS CAR?
The car can be used only on the territory of The Republic of Bulgaria.

CAN I CROSS THE BORDER?
You can, if you make a surcharge for leaving and pay the corresponding deposit.

! Our cars can travel only in near EU countries and Serbia and only if the contract is issued for crossing border and corresponding surcharges are made!

DEPOSIT for crossing border and travel to near countries in EU + Serbia is additional deposit of available car multiplied 3 times + 60 euro fee for crossing border.

WHAT AM I SUPPOSED TO DO IF THE CAR GETS OUT OF ORDER?
You are supposed to call on a number indicated in your contract.

WHAT AM I SUPPOSED TO DO IF I HAVE A CAR ACCIDENT?
You are to immediately call on a number indicated in your contract. We'll call a Traffic police or give you instructions. The police officers, reporting on the spot of the accident are to issue a record of evidences describing the specific event.

WHAT AM I SUPPOSED TO DO IF I CAN’T FIND THE CAR ON THE PLACE I’VE PARKED IT?
You are to immediately call the representative of our company on a number indicated in your contract. We will inform the relevant authorities and give you instructions.

AM I ALLOWED TO CEDE THE CAR TO ANOTHER DRIVER?
You are not allowed to cede the driving of the car to other person, unless their names were not entered in the contract as a second driver.

IN WHAT CASES THE DEPOSIT IS NOT REIMBURSED?
The deposit is not reimbursed in case you do not dispose of a police record of evidences in the event of a traffic accident; if there are damages on the car that are not entered in the record annexed to the Rent contract; when you return the car not fully fueled; if damages are ascertained inside the car. The cost of minor injuries / without a protocol from  the Police  / not enough fuel and accessories, shall be deducted from the deposit.